Services

CTA offers a variety of services to help you achieve your goals with respect to sales, customer service or software development requirements.

Inbound Services

• Order-Entry
• Lead Qualification
• Customer Service
• Custom inbound 800#s with Custom IVR/Auto-Attendant
• Custom voice application development
• 100% Call Recording and auditing available
• Performance analysis based on shortest-talk-time, conversion %

Outbound Services

• Outbound Sales
• Lead Qualification
• Informational Campaigns
• B2B & B2C campaigns
• 100% Call Recording available
• DNC Compliance
• FTC Compliant Predictive Dialing

Software Development

• Data integration
• Reporting & Business Intelligence Frameworks
• Voice & CTI Applications
• Rails & PHP Custom Development
• Vicidial Customization